If, after performing the steps above, the mail still does not archive then this indicates the level of corruption is too high and the only option is to manually move/delete the message or leave the message in the Inbox. Monitor the journal mailbox and ensure the mail is archived successfully.Right-click, select Delete Property and then OK to the prompt.In the bottom pane, which lists the MAPI properties of the message, search the Named Prop Name column for the existence of the property sz: "Do Not Journal".Right-click and select open contents table, which will open up in a new screen.Double-click the Mailbox, which will open up in a new screen.Select the relevant mail profile that is configured to connect to the Journal Mailbox.Go to Session - Logon and Display Store Table.Ensure a mail profile is created that is configured to connect to the relevant Journal Mailbox.The MFCMAPI utility can also be used to remove the attribute manually. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents If there is a significant amount of mails with the MAPI property set then these can be changed to a value of false by setting the following registry key and restarting the Journal Task:. When a scan is taken of the journal mailbox it will reveal the following line of trace against each of the journal mails that are not being archived:ĬArchivingAgent::IsEligibleForArchive(/O=EXCHANGE ORGANISATION/OU=EXCHANGE ADMINISTRATIVE GROUP (SYMANTEC)/CN=RECIPIENTS/CN=JOURNALMBX) |The message titled: Problem Message will not be journaled as it has the Do Not Journal property set | Solution Run a Dtrace against the JournalTask process. ![]() For this reason the item is stamped with a MAPI property, which informs the archiving process not to keep attempting to archive this mail on subsequent scans. In some instances, this is a transient issue and steps can be taken to allow the archiving process to retry. This can significantly reduce the configuration complexity and storage requirement on Exchange Servers. With this solution there is no need for the journal mail to go to a dedicated Exchange Server journal mailbox first. On occasions the archiving process cannot move the mail to one of the failed folders due to the corruption. Enterprise Vault archives the journal mail using Enterprise Vault SMTP Archiving. There are instances where EV is unable to archive journal mails due to a certain level of corruption within the journal mail itself.
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